Frequently Asked Questions

What’s the dress code at the theater?

There’s no officially enforced dress code at the Cadillac Palace Theatre.

Is there food and drink available?

Yes, various snacks are always available, as well as alcohol and soft drinks.

When do doors open? How early should I arrive?

The doors open 30 minutes prior to the performance but we recommend arriving earlier to enjoy snacks, drinks and the beautiful venue. Traffic is always unpredictable so it’s best to plan for delays.

What’s the closest parking lot?

The closest garage to the Cadillac Palace Theatre is at Lake & Wells. InterPark is the official parking garage of Broadway In Chicago. Buy your parking pass here to get the best rate.

Is there a coat check or storage area at the theater?

Coat or bag check facilities are not available at the theater, so please avoid bringing anything that doesn’t fit comfortably under your seat.

I think I left something at the theater. Who do I contact?

For Lost and Found, please phone: (312) 977-1701 ext 1220 or email: [email protected] with a description of the lost item as well as the location of where you might have lost it.

Are children allowed in the theater?

Children under the age of 2 are not recommended. Regardless of age, all children require a ticket. Children may be asked to exit the theater if they display disruptive behavior.

Are service animals allowed in the theater?

Service animals are permitted inside the theater. For more information, please contact Broadway In Chicago’s Accessibility line (312) 977-1700 or email the accessible office at [email protected].

Is there accessible seating available?

For patrons needing wheelchair-accessible seating, the venue has 90 wheelchair spaces. For accessible seating, please call the box office at 312-977-1700 ext. 1259. There is access to the elevator on all levels of the theater.